What frustration I've experienced! First, I recurve the barrel kit for my Schofield pistol. The forcing cone doesn't fit over the barrel. I took pictures described the problem and customer service assured me they were sending a "tested" replacement. Can someone explain what the heck a "tested" replacement means because all that I received was another forcing cone identical to the one that doesn't fit. So now I have two forcing cones that neither fit. I suspect Barra has a manufacturing problem and have begged to talk with someone briefly - impossible! They asked that I review my purchase. I have a one star because the kit doesn't fit and they don't seem to understand it are interested enough to truly understand the issue. Today, I got notice that they responded to my review (https://www.barraairguns.com/products/schofield-rifled-22-caliber-barrel-8?bvnotificationId=3d7db665-6d52-11f0-84be-0affed60ab99&bvmessageType=REVIEW_RESPONSE&bvrecipientDomain=gmail.com#review/352861584) but their response is misleading. How do they not recognize that the order they reference in their response (BA29263) has already been delivered and is the replacement part that doesn't fit as I stated in my review. Why does customer service not read and fully appreciate the issue before creating responses that mislead others by appearing to correct the problem when the "tested" solution provided NO fix. I even created a video to illustrate the issue (https://youtube.com/shorts/pjvYJMZchUc?si=RaRuwL53QG27lGDJ). This is my first time dealing with Barra. The initial purchase was great. The Schofield pistol is outstanding and the CO2 cartridges are great. I have questions.
1) Are they simply a seller and have no technical capabilities? If they are just a "seller" this would completely explain my frustration as the issue is technical.
2) Why will no one at Barra have a conversation with me? Email is great tool for simple things but complex issues are resolved easier after a conversation.
At this point I don't have faith in their technical ability. I have the parts I need and I have the tools to machine 1mm off the OD of the barrel so the forcing cone will fit. It seems obvious they are not interested in my help to avoid issues with other customers. I'm debating about just fixing the issue myself and if I screw out up then purchase another barrel kit and see if I have a different experience. I really hope mine is the only one with this issue, otherwise, they could be into a lot of customer complaints.
