Frequently Asked Questions
Barra Shipping Protection
Find answers to your most commonly asked questions
Barra Shipping Protection is an optional service that safeguards your order against loss or damage while it’s on its way to you. If an issue occurs during transit, we’ll work with you to resolve it quickly.
You can add Barra Shipping Protection on the cart page. A small fee will be automatically calculated and applied to your total for covered protection.
If your order doesn’t arrive or shows signs of damage, simply reach out to our support team with your order number and photos (if applicable). We’ll review your claim and help process a replacement or refund.
No. Barra Shipping Protection covers loss or damage while in transit but does not cover theft that occurs after delivery has been confirmed.
Before adding Barra Shipping Protection to your order, we encourage you to review the full Terms & Conditions linked below. This will help you understand exactly what’s covered and what isn’t.